Cancellation Policy

6.1- cancellation and refund policy

6.1.1 Any products, goods and services that are specially designed or manufactured or assembled according to the request of the user or client will not be eligible to cancelation, the user and client shall pay all due amounts, expenses and fees. In case the user or client didn’t or refused to accept the products, goods and the service in the date and time that was specified when ordering, the order shall be considered done and delivered and the vendor shall have all the right to claim all its due amounts, expenses and fees. 

6.1.2 The user  and client shall have the right to cancel the order 3 days prior to the date of delivery (the period includes the date of the cancellation day and the date of the delivery day) a cancelation fee of 1% of the total order amount shall be deducted, a refund shall be issued to the user and client within 15 working days. 

6.1.3 The user and client shall have the right to cancel the order two days prior the delivery date (the period includes the date of the cancellation day and the date of the delivery day) a cancelation fee of 51% of the total order amount shall be deducted, a refund shall be issued to the user and client within 15 working days. 

6.1.4 If the user and client cancelled the order in the same delivery date a fee of 100% of the total order amount shall be deducted as a penalty for the entire value of the order, the user and client clearly and without coercion accept and approve to this right and in case the user and client wishes to postpone the paid order, they shall have to contact the vendor and the platform administration to guarantee the best effort is made, additional fees may occur, 

6.1.5 if the order was made for the special occasions (ex. Long weekends, 25-26 Feb., Mother’s Day, New Year’s Eve, Eid Al Fiter & Eid Al Adha,.. ect), The user  and client shall have the right to cancel the order 5 days prior to the date of delivery (the period includes the date of the cancellation day and the date of the delivery day) a cancelation fee of 1% of the total order amount shall be deducted, a refund shall be issued to the user and client within 15 working days.

6.1.6  If the request is made for special occasions (for example long weekends, 25-26 February, Mother's Day, New Year's Eve, Eid al-Fitr and Eid al-Adha, ... etc.), the user and the customer are not entitled to cancel the order if the cancellation is 4 days before From the date of delivery (the period includes the date of the day of cancellation and the date of the day of delivery) and a cancellation fee of 100% is deducted from the total order amount.
6.1.7  Coupon/Discount codes are nonrefundable.

6.1.8 Customer has the right to postpone the order due to unexpected situations such as bad weather conditions to up to a maximum of 30 days after the original delivery date, taking into consideration cancellation time.

6.1.9 Bands and DJ-Musical Bands, Dancing Bands and DJs are available only for family gatherings and gathering that are compliance with the conditions and public morals.-Musical Bands, Dancing Bands and DJs individuals have the rights not to perform in the case of not conformity with the conditions and public morals and customer will be one-hundred percent (100%) responsible for the Order amount for any cancellation at the day of delivery (Cancellation fees = 100% of the total amount).

6.1.10 If the order delivery address/location was in a public place (not private) or in a place that requires a permission from any private or public concerned party, and the client don't have it before the delivery date, the vendor will have the right to cancel the order, and the cancellation policy articles (6.1.2 - 6.1.3 - 6.1.4 - 6.1.5 - 6.1.6) will be applied.

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